Consultant | Speaker | Digital Transformation | Knowledge Management
Collaborative Innovation | Knowledge Transfer | Collective Efficiency.
As a consultant and trainer, I support organizations in their digital transformation, through the implementation of new operating models, the adoption of the O365 collaborative platform, the deployment of enterprise social networks, the implementation of innovation communities, the development and localization of skills, and artificial intelligence.
From business objectives, my method is to co-design the change with a bottom-up approach, realize the transformation with the stakeholders, then measure the realization of the objective and the employee engagement.
• Twenty years of practice in the design and leadership of programs of knowledge management, collaboration tools adoption, and community governance within large industrial companies (Schneider Electric, Areva, Schlumberger).
• Vice-president of the association “CoP-1 Knowledge Management & Collaboration”, a community of practitioners in these domains.
• Teacher at KEDGE BS, SKEMA BS and CNAM, lecturer, co-author of scientific articles and two books on innovation communities and learning communities.
My vision is that we all want access to instant, relevant knowledge, in context, wherever, anytime.
For this to work, we need technology of course, but we really need people who are eager to share and reuse knowledge, in the flow of work.
Sharing and reusing require trust. And trust among people exists only within communities.
Vibrant communities are thus essential.
Know-How Director for Industrial Excellence Initiated the Expert Competency program, starting by the six strategic technical domains. Helped five experts of Industrial Excellence design their community of practice; launched the Health & Safety community. Coached IT and the business on the usage of Microsoft Office 365 (Teams, SharePoint.) The Industrial Excellence department was unfortunately disbanded.
Director - Knowledge Management Office Led the knowledge management and social collaboration strategy. Designed and managed the program of communities of practices, with after 6 years of growth federated 180+ communities with 20000 members, interacting daily on our enterprise social collaboration platform. This program received the "Connect People" Gold Trophy in 2015 from the CEO.
Led the Schneider internal Wikipedia, with 7000 articles and 1500 contributors. Coached several global knowledge management projects, about lessons learned in projects. Supported local KM initiatives, promoted their re-use and expansion globally. Delivered performance management trainings to managers. Co-authored research papers with universities. Led a well-being initiative during 2 years.
Winner of the 2017 European MAKE (Most Admired Knowledge Enterprises) Award organized by Teleos and the Know Network. Finalist of the 2017 KM Reality Award organized by KMWorld. Two books published in 2017 describe the Schneider Electric communities of practice through the Communities@Work program.
AREVA T&D, France
December 2009 - November 2010
Enterprise Collaboration and
Knowledge Management Domain Manager.
Initiated the strategy and architecture of the organization-wide knowledge sharing. Deployed best practices for virtual team collaboration. Transferred to Schneider following purchase of Areva T&D.
Collaboration Business Program
Managed the Pilot of the Collaboration project, aimed at instilling the collaboration culture and provide the environment to
efficiently team up internally and externally. Change management and deployment of best practices were the main focus. The pilot was deployed to 2300 users located in about 10 locations in 4 countries, on the latest Microsoft 2007 technologies. This project received the "Performed by Schlumberger" Silver Award in 2010 from the CEO.
November 2003 - April 2007
Portal & Search Business Project Manager.
Schlumberger to successfully capture and re-use business-driven
knowledge, through content management tools and processes, embedded within the
corporate intranet portal, search and online translation.
Co-designed and managed the Schlumberger Wikipedia, which received the "IT Innovation" Gold Award in 2007 from the CIO.
Initiated and managed the CRONOS Records Management Pilot, aimed at designing good Records Management practices in Schlumberger
March 2002 - October 2003
Enterprise Business Process and
KM Manager at SchlumbergerSema.
Created and lead the bid management community of practice (CoP) that reached 500+ members worldwide. Managed a team that designed the global Project Accounting processes and rules for the consulting business of SchlumbergerSema (which was divested to Atos the same year).
November 1997 - February 2002
Technical Documentation Project
Designed and managed the worldwide deployment of the corporate Technical Document Management System used to produce XML-based
technical documentation for the tools used by the field engineers. This project received the "Performed by Schlumberger" Bronze Award in 2002 from the CEO.
Designed and deployed the SGML authoring environment that was used to publish the Schlumberger-specific SAP user help-on-line. Supervised the authoring of the Help-on-line by 10 technical writers..
Realized audits in document organization that lead to the definition of
needs, opportunity studies, and feasibility studies. Defined
specifications, conceived functional architectures, and managed request
for proposals. Trained clients on methodologies.
Next-generation Communities of Practice: Schneider Electric SE Case Study. This 23-page case study details how Schneider Electric built an enterprise community management program and quickly established a large number of thriving communities in order to bolster online collaboration across its global workforce. APQC (American Productivity and Quality Center), June 2017
"Good governance helps enterprise content management systems: example of the redesign of
The Hub", Schlumberger internal Eureka Information Management CoP workshop, Houston, November 2005, Schlumberger internal
Eureka Information Management CoP workshop, Houston, November 2005
"Designing good records management practices: the concept phase of the CRONOS project", Schlumberger internal Eureka
Information Management CoP workshop, Houston, November 2005